FAQs
We hope you find the following frequently asked questions and answers helpful. Please don’t hesitate to contact our office team if you can’t find what you are looking for or require any further clarification.
Topics
Booking Your Holiday
What deposit is needed to secure the holiday?
A deposit of 25% of the accommodation rental cost is required within 3 days of making your booking.
Do you charge a Damage Deposit?
All bookings require a Damage Deposit of £500. You will be required to make this ‘pre-authorisation’ by card upon arrival at your accommodation. This is a temporary hold on the specified amount against the available funds on your payment card, not an actual charged amount, and no funds are taken at that time.
The pre-authorisation will expire in full – providing there have been no breakages, missing items or damages, no more people found to be staying at the property than those listed on the booking, no additional cleaning required, no extra linen/towels used, no disturbances caused to neighbours or other guests and you leave the property having settled invoices in full for any additional services or supplies received.
Should we choose to charge some or all of the Damage Deposit to the card, you will be notified in writing of the details of the costs incurred within 10 working days after the end of the reservation period.
What payment methods do you accept?
Please make your payment online through your MyBooking area. Alternatively, we can also accept payment by bank transfer (details below) or over the phone by debit / credit card.
Bank name: HSBC
Account name: Simply Morzine Ltd
Sort code: 40-32-14
Account number: 61279327
IBAN: GB02MIDL 403214 61279327
BIC: MIDLGB22
For transfers from foreign bank accounts, please ensure that any fees are incurred by the sender’s bank (not recipient).
Please reference all payments with the lead booking name and your holiday arrival date.
When do I have to pay my holiday balance?
The balance is due 10 weeks before your arrival date. Should you book within 10 weeks of your arrival date, the full holiday cost is due at the time of making your booking.
When is your changeover day?
We primarily operate with a Saturday changeover day but can often offer more flexible arrival and departure days.
Do you accommodate short breaks?
Short breaks are available at our discretion.
I need to cancel my holiday. What do I need to do?
Cancellations must be notified to us in writing by the Party Leader, either through the post or by email and will only be effective when we receive the written notice of cancellation at our office. We operate a sliding scale of cancellation charges as set out below:
| Number of weeks before departure | Percentage of your holiday cost (excluding insurance) |
| 10 or more | Deposit |
| 10 – 6 | 60% |
| 6 – 4 | 80% |
| 4 or less | 100% |
Travel & Transport
How do I get to Salema?
Guests can hire cars or book transfers to and from Faro or Lisbon airport.
Where should I fly to?
Salema is closest to Faro airport, just over an hour drive but guests can also fly to Lisbon airport, around a 3-hour drive.
Do I need a car?
We would recommend hiring a car. This gives you more freedom to travel to supermarkets, beaches and the local Algarve area.
Do you provide airport transfers?
Airport transfers can be booked independently by our recommended providers.
Are flights included?
No. Guests independently book their preferred flights to either Faro or Lisbon airport.
Do you have parking facilities?
Yes, all of our properties have parking facilities.
How do I add different travel arrangements to my booking?
Please go to the Travel tab of your MyBooking area. In the top right corner there are green buttons to ‘Add arrival’ and ‘Add departure’. Please note that each travel arrangement must be added individually using these buttons. This applies to your arrival and departure arrangements and if your group are travelling separately, for example on different flights or some self driving, then each travel arrangement needs to be added separately and the corresponding guests assigned to each travel arrangement. Guests must be assigned to one and only one arrival and departure.
Accommodation
Are you able to make activity or restaurant reservations for me?
Our resort manager is available to assist with any reservations and to offer a helpful concierge service.
Does my accommodation have TV?
All our villas (with the exception of Casa Tulipa) have UK Freesat TV. Casa Vista Paraiso has full UK Sky TV.
Do I need to bring beach towels?
We provide bathroom and beach or pool towels.
Do I need to bring a hairdryer?
We provide hairdryers.
What is included in my Welcome Basket?
Our Welcome Baskets (provided with the compliments of Simply Salema) comprises of wine, beer, soft drinks, fruit juice, fruit, milk, cereal, tea, coffee & sugar. We also provide provisions such as toilet roll, dishwasher tablets, washing up liquid & cleaning materials. Food hampers for late arrivals are available at an extra charge on request.
Are the swimming pools heated?
Yes, pool heating is available in all of our villas (excluding Casa Tulipa). Please see the relevant accommodation pages for when this is included.
What is included in the holiday price?
Please see the What’s Included section of the relevant accommodation pages for a full list of what is included. As a standard, this includes exclusive occupancy of the villa, welcome pack, private swimming pool and luxury beds and linen.
Can I walk to local bars and restaurants?
Yes, the peaceful village of Salema is only a 5-minute walk from our villas. There is a number of lovely bars and restaurants.
What time is check in and check out?
Check in usually possible from 16:00 onwards and we ask guests to check out of the villa by 09:30.
If I experience any problems during my stay what should I do?
Our resort manager is available to help and assist with any concerns you may have.
Does my accommodation have Wi-Fi?
All of our properties have Wi-Fi internet access.
