Terms and Conditions

These Terms and Conditions constitute the booking contract (the ‘Contract’) entered into between Simply Salema Lda, with registered office at Urb. Lematur, lote 1, Salema, 8650-190, Budens, Portugal, with NIF 515002577, and the client.

Please read these Terms and Conditions carefully, as they define the rights and obligation of both parties.

1. Booking and payment

The customer responsible for the booking (‘Booker’) must be at least 18 years old and agree to these Terms and Conditions on behalf of all the participants included in the booking.

It is recommended that you take out adequate and effective travel insurance from the time of booking.

Once you have accepted the Terms and Conditions and paid the deposit, we will confirm your booking by sending you an e-mail confirmation.

If full payment is not made within the stipulated period, we reserve the right to cancel the booking.

2. The contract

The contract between both parties comes into force when the Booker accepts the Terms and Conditions, makes the deposit payment (or the full amount, as applicable) and receives confirmation of the booking.

We are responsible for providing the contracted accommodation service, and the client is responsible for the corresponding payment.

 3. Travel insurance

It is recommended that you have comprehensive travel insurance, including cover for activities not foreseen at the time of booking. The customer must ensure that the insurance taken out is suitable for their specific needs.

4. Changes and/or cancellations by the customer

(i) Changes made by the customer:

If you wish to change the booking after confirmation, you must notify us immediately in writing.

(ii) Cancellation of the booking:

If you wish to cancel the booking, the following cancellation fees apply, calculated on the basis of the date on which we receive written notification:                

5. Changes and/or cancellations by Simply Salema

(i) Changes:

If we need to make minor changes to your booking (e.g. change to accommodation of an equal or higher category), we will inform you as soon as possible. Minor changes do not entitle you to cancellation or compensation.
In the event of a significant change (e.g. a change to lower category accommodation), the customer may accept the new conditions, choose an alternative (if available) or cancel the booking with a full refund.

(ii) Cancellation:

We reserve the right to cancel the booking in exceptional circumstances. In these cases, the customer will receive a full refund of the amounts paid, except in situations of force majeure (clause 6).

6. Force majeure

We are not responsible for defaults arising from circumstances beyond our control, such as natural disasters, armed conflicts, pandemics, among others. In such situations, we may change or cancel bookings without any obligation to compensate.

7. Behaviour and damages

The client is responsible for any damage caused to the property or additional costs (e.g. extra cleaning). If you do not comply with the rules of behaviour, we reserve the right to demand that you leave the accommodation immediately terminating our contractual obligations without the right to a refund.

8. Damage deposit

Before arrival, a deposit of €750 will be requested by card pre-authorisation. Any amount deducted will be notified to the client within 10 working days of the end of the stay.

9. Responsibilities of the client

It is the customer’s responsibility to:

(a) check the booking details;

(b) take care of their personal belongings, which remain at their own risk.

10. Simply Salema’s responsibilities

We are not responsible for any loss or damage resulting from:

(i) acts/omissions of the client or third parties unrelated to the service;

(ii) local public services;

(iii) events of force majeure.

11. Complaints

Any complaints during the stay must be reported to the local manager. If they are not resolved, you have up to 7 days after the end of your stay to submit a written complaint, accompanied by the relevant documentation.

12. Documentation and travelling

We accept no responsibility for problems, costs, losses or delays relating to the client’s travel documentation. It is the client’s sole responsibility to ensure that all documents are in order.

13. Descriptions and information on the website

We reserve the right to correct errors and/or inaccuracies on our website, promotional materials or booking documentation at any time. We amend descriptions of accommodation and/or location that may materially affect the customer experience, treating them as minor changes.

14. General conditions

Pets are not allowed unless agreed in writing at the time of booking. Smoking is prohibited in all accommodation.

15. Use of swimming pools, hot tubs and other facilities

The client is entirely responsible for the safety of all members of their group when using the facilities. The following rules must be observed:

(a) Comply with all safety instructions provided;

(b) Avoid use under the influence of alcohol or drugs;

(c) Children must be supervised by adults at all times;

(d) Damages arising from negligence will be charged to the customer;

(e) Ensure that the water remains clean, at the risk of closure of the premises.

 16. Applicable law and jurisdiction

This Contract is governed by Portuguese law, and the courts of the district of Portugal shall be competent to settle any issues arising from it.